1CX - Product Knowledge and Documentation
2Mirage
3
4
5Working at an AI startup handling all aspects of product
6knowledge and documentation.
7
8→ Planned documentation based on customer needs
9→ Analyzed and updated docs based on feedback
10→ Documented latest product features and changes
11
12→ Automation & Workflows
13 Writing Python scripts for documentation automation
14 Creating GitHub Actions workflows for auto-translation
15 Building CI/CD pipelines for documentation deployment
16
17→ API Documentation
18 Maintaining API documentation
19 Providing technical support for API integrations
20 Creating code examples and integration guides
21
22→ Web Development
23 Working with libraries like React & Three.js to design new pages
1Jr. Technical Customer Support Manager
2Usersnap
3
4
5Technical Support Manager focused on enhancing client
6experience and resolving technical concerns.
7
8→ Technical Support
9 Supporting clients via email, Intercom, and meetings
10 Troubleshooting software and hardware issues
11
12→ Documentation & Content
13 Maintaining product documentation
14 Creating educational materials for client onboarding
15 Writing internal and external technical guides
16
17→ Client Consulting
18 Advising clients on optimal product usage
19 Helping clients achieve project success faster
1Technical Writer
2Tose'e Rahavard Kian Isatis
3
4Technical Writer responsible for creating clear and concise
5documentation for SaaS product features.
6
7→ Researched technical information about SaaS products
8Drafted user guides, release notes, and integration docs
1Bachelor's Degree in Informatics
2Johannes Kepler Universität Linz
3
4
5Focus: Artificial Intelligence & Machine Learning
6
7→ Key Courses
8 Java Development
9 Python Programming
10 Mobile Computing
11 Hands-on AI Projects
12 Machine Learning Applications
13 Applied Mathematics
1Technical Skills & Learning Interests
2
3→ Languages
4 Python, Java, SQL
5
6→ Frameworks & Libraries
7 React, Spring Boot, Angular, Three.js
8 Laravel/PHP (mainly for personal projects)
9
10→ DevOps & Tools
11 GitHub Actions, Docker, Kubernetes
12 CI/CD Pipelines, Workflow Automation
13
14→ Documentation
15 API Documentation, Technical Writing
16 User Guides, Developer Documentation
17
18→ Current Learning Focus
19 Cloud-native applications
20 Test-driven development (TDD)
21 Container orchestration
22
23→ Passions
24 System programming and low-level optimization
25 Automation and workflow efficiency
26 Linux enthusiast
27 Keeping up with state-of-the-art technologies
28 Cats <3
